At Engel Ballistic Research (EBR) we strive to provide quality ammunition and quality customer service. We utilize computer controlled loading machines and inspect each round produced. Every lot of ammunition produced is test fired multiple times through the production run. If you have a purchased defective ammunition, please contact us and we will try to make it right. We value your opinion.
All sales are final and made without explicit or implied warranty of merchantability or otherwise. Returns are not accepted under any circumstances other than in the case of defective merchandise. Any defective merchandise shall be returned to us and will be subject to manufacturer approval. In the case of defective merchandise, it is your responsibility to contact us and arrange for a portion of the ammunition to be returned. Upon receipt, the merchandise will be evaluated and tested for defects. If the merchandise is, in fact, defective you will receive a return authorization number, The RA# (Return Authorization Number) must be present on the return shipment of the defective ammunition. If the RA# is not present on the exterior of the package the shipment will not be accepted. Once a properly return shipment is received it will be replaced with the identical undamaged product or products.
Note: Improper storage and handling of loaded ammunition may result in damage to the ammunition. Any appearance of corrosion, exposure, or other evidence of damage from improper storage or use after the ammunition was sold will void the warranty.
DAMAGES AND ORDER ERRORS
Any damage or shortage must be reported to EBR within seven days of receipt. If the damage or shortage is not reported within the seven day period, the report will be void.
In the rare event that your package is damaged, a claim will be filed with UPS and a refund or replacement will be issued once the claim investigation has concluded.
Orders that have not been shipped may be canceled. A refund will be issued, minus a 5% re-stocking fee. If an order has already been shipped, the order cannot be canceled.
We reserve the right to cancel any order when the Terms and Conditions have not been complied with. In the event that an order is canceled, a refund will be issued, minus a 5% re-stocking fee.